One complete platform to satisfy all guest experience & management needs

Guest App Guest App
In-Room Tablet In-Room Tablet
Keyless Entry & Digital Marquee Keyless Entry

Your Custom Guest App

Guests can bypass lengthy check-ins, enter their room, order dining, book reservations and more all within your customized app.

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The In-Room Tablet

Replace your printed compendium, collateral and other electronics. Guests can order dining, make reservations, engage with staff and more.

Keyless Entry & Digital Marquee

Secure mobile access to guest rooms. Plus, staff can use the marquee to check and close out service and work order requests.

GEMS: Guest Experience Management System

GEMS is a cross-platform (desktop and mobile) dashboard with service request tracking, operational KPIs & detailed analytics.


Access services, curated city guides and two-way communication via REMi, hospitality's Smartest Mirror.

Here's how it works

Guests can access a directory of services including dining, entertainment, third-party content and more through an in-room tablet and mobile app. The app also allows guests to check-in, check out and activate a secure mobile key. Tablets replace compendiums, printed materials and other electronics.

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It's easy to set up (we'll help)

Our client services team works diligently to customize the platform to your specific needs. We handle installation, training and on-going support. Requests for help are responded to within minutes and our help website is filled with articles and videos to assist your staff around the clock.

It's designed to help your staff

KEYPR's Guest Experience Management System (GEMS) is a complete back office tool (desktop and mobile) for service and work order management featuring custom work flows and escalations. Understand what is happening on-property at all times, access real-time data, reports and make informed decisions.

Find out more

We’re here to help. Whether you would like a demo of the platform or just have a few questions, contact us here.

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