Our fully integrated guest experience management platform features a customized in-room tablet, mobile app, keyless entry and back office management system designed to enhance the overall guest experience and increase operational efficiency. Operators gain access to sophisticated guest communication products and data that can be used to reduce costs, increase revenue, improve efficiency and delight guests.


The KEYPR in-room tablet comes with a wireless charging cradle which features two USB ports and replaces hotel compendium, printed collateral and other electronics. KEYPR tablets facilitate dining, restaurant and spa reservations as well as other digital concierge services like curated city and entertainment guides.



  • Order and schedule services
  • Order and schedule in-room dining
  • Book restaurant reservations and spa appointments
  • Access hotel information and events
  • Access curated city guides
  • Set alarms and reminders
  • Interact with targeted advertising and promotions
  • Access third-party apps



The fully customizable KEYPR mobile guest app is designed with functionality and ease-of-use in mind. The app gives guests access to all hotel services while on or off property as well as pre and post stay.



  • Mobile check-in and check-out
  • Order in-room dining while on or off property
  • Make requests, access services while on or off property
  • Make restaurant and spa reservations
  • Utilize mobile keyless entry
  • Access reservation and folio information
  • Request early check-in and late check-out
  • Engage with offers and promotions

GEMS (Guest Experience Management System)

Our back office management system GEMS enables hotel staff to receive, track and respond to customer requests in real time. Fully integrated with most PMS systems, hotel management can access metrics and reports on guest requests and response times. GEMS is web-based and mobile for ease of use.



  • Instant notifications on service requests with escalations
  • Manage, update and close out requests in real-time
  • Set staff channels so requests are routed to the right place
  • Send personalized and group push messages to guests
  • Send promotions, offers and event notifications
  • GEMS is accessible via desktop and mobile (iOS, Android)
KEYPR Product G.E.M.S.

Keyless Entry & Digital Marquee

The KEYPR Digital Marquee and Keyless Entry system offers guests full mobile access to rooms. Staff can use the marquee to check and close out service and work order requests. The system increases overall security, eliminates the inconvenience of lost keys and gives operators insights into service and delivery times.



  • Mobile keyless entry
  • Full workflow management for staff
  • Hotels do not need to replace existing locks
  • Over-the-air updates
  • Instant request close outs enable real-time performance data
  • Integrated with existing lock vendors
  • Supports BLE, NFC and QR Code