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Guest FAQ

What is KEYPR?

KEYPR is cloud-based guest experience and management platform that delivers a friction-free, personalized guest experience while creating operational efficiencies and driving additional revenue opportunities for hotels, casinos and luxury residences.

How do I get KEYPR on my devices?

You can download KEYPR in either of the Apple and Google Play App Stores. You can find direct links to download the App at the bottom of this page.

The KEYPR tablet in my room is handy. Can I get it at home?

No. Unfortunately, our enterprise platform is only for use at our partner hotels. For a select list of those hotels, check out our clients page.

My favorite hotel doesn’t have KEYPR. How do I get them in touch with you?

We would love to talk to them! Please have them email info@keypr.com and we will gladly connect them with one of our sales representatives.

I am having issues with KEYPR app. How do I get support?

support@keypr.com is your best bet. Reach out and one of our customer service representatives will be in touch within minutes.

Staff FAQ

What is KEYPR?

KEYPR is cloud-based guest experience and management platform that delivers a friction-free, personalized guest experience while creating operational efficiencies and driving additional revenue opportunities for hotels, casinos and luxury residences.

What is included with KEYPR platform?

The KEYPR platform today features a customizable guest app, in-room tablets, keyless entry enablement and our staff-facing Guest Experience Management System (GEMS). All new features released are automatically included on the platform at no additional cost.

What are the main benefits of using the KEYPR platform?

The KEYPR platform offers the most complete guest experience management technology solution available today. The platform offers hotels ways to increase revenue, improve operational efficiency and of course, delight guests.

Will it work with my systems?

Yes. We offer integrations with most major PMS and electronic locking systems. We also integrate with room controls and other systems.

How can I get it at my property or work location?

Contact us at info@keypr.com!

I don’t have a hotel, but am a developer in a similar type of space. Who do I speak with about KEYPR?

Contact us at info@keypr.com!

I am an existing KEYPR operator. How do I get support?

Contact us at support@keypr.com.