The world’s finest luxury hotels and casinos partner with INTELITY
Luxury hotels and casinos choose Intelity because it actually moves the needle—not just on guest satisfaction, but on operational sanity. From lightning-fast check-ins to messaging that keeps every request on-track, our platform quietly powers the experiences guests rave about. These are the stories of properties that leveled up service, unlocked new revenue, and never looked back.
GEMS 2.0 is Changing the Conversation at Luxury Hotels. Sensei Porcupine Creek is an ultra-luxury private estate in Rancho Mirage California near Palm Springs, where guests retreat to a thoughtfully curated mix of villas, casitas, and main-house rooms. Service is defined by the things you don’t have to ask for such as pre-arrival preferences anticipated, […]
Reducing guest phone calls by 70% was a game changer for this luxury hotel. The Ranch at Laguna Beach is a luxury coastal resort known for its intentional design, wellness-driven experiences, and highly personalized service. Every interaction is meant to feel thoughtful — never transactional. For the team at The Ranch at Laguna Beach, technology […]
Chief Information Officer Paul Ballard shares how an innovative digital platform brings a modern “wow” factor to a new resort and casino designed around vintage Las Vegas glamour and personalized customer experience. Circa Resort & Casino was happy to avoid the old days of hospitality, when phone lines were tied up by service requests and […]
Connecting with and effectively marketing to guests are big pain points in the hospitality industry. In an age where guests are inundated with content and have endless accommodation choices available at their fingertips, it can be challenging for hoteliers to reach their guests and maintain their attention. Technology, though a key contributor to the abundance […]
When Stephen Johnston, Managing Director and General Manager of Boston Harbor Hotel, first heard some of the selling points about INTELITY’s hospitality technology platform, he was naturally skeptical. From increased revenue and guest satisfaction to a stronger ability to communicate with hotel guests, it sounded too good to be true. Understanding the growing importance for […]
